Occasionally, browser or application privacy settings can interfere with the automatic tracking of referral links. If your friend has already completed their registration but is not visible in your "Invite Friends" dashboard, you can manually establish the connection by following the steps below.
Step-by-step resolution
Go to the App: Open the XTB mobile application and navigate to the main screen of the Invite a Friend section.
Access Invitations: Select the "Invitations" tab.
Resend the Link: Copy your unique invitation link and share it with your friend again.
Important: Use the exact same invitation link as the initial attempt. Do not generate a new link, use the one originally sent.
The best approach is to copy the link from the channel where it was previously sent (e.g., a messaging app, SMS, or email). For best results, use a different communication channel than your first attempt.
Note: The best way to do this is to copy the link from the channel where it was previously sent (for example, a messaging app, SMS or email). For best results, use a different communication channel to the one you used on your first attempt.
Link the Active Session: Ask your friend to log into their XTB app first, and then open the link you just sent while their session is active.
System Verification: Once these steps are completed, our system will verify the connection and automatically update your referral status.
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