Web Platform
To submit logs from the web version of the platform, click the “Support & Help” button in the left-hand menu, then select the option “Something went wrong”.
When submitting logs, please select files from the day the issue occurred and provide detailed information in the error description field.
🚩If the logs relate to a complaint, please make sure to include that information in the “error description” field.
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Mobile App
To submit logs from the XTB mobile app, tap the profile icon in the top left corner, go to “Settings”, and select “Report a technical issue”.
In the comment field, please provide detailed information about the reported issue or indicate that the logs relate to a submitted complaint. At the bottom of the screen, confirm the submission.
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