The financial instruments we offer, especially CFDs, can be highly risky. Please consider if you understand the risks and can afford the loss of capital.XTB is regulated by the SCA
The financial instruments we offer, especially CFDs, can be highly risky. Please consider if you understand the risks and can afford the loss of capital.XTB is regulated by the SCA
The financial instruments we offer are risky. XTB is regulated by the DFSA.
How to file a complaint, Response time
Written by Anna Niedobova
Updated: 2024-06-13 10:10:49
📌 How to file a complaint?
If you experience any difficulties with the activity on your trading account, you have the right to file a complaint.
Complaints can be submitted via the form in the Client office.
After entering the Claims tab please choose a subject of your complaint and complete all the details.
🕒 Response time
We do our best to respond within 7 business days.
If you still need help with your question,
This page uses cookies. Cookies are files stored in your browser and are used by most websites to help personalise your web experience. For more information see our Privacy Policy
This page uses cookies. Cookies are files stored in your browser and are used by most websites to help personalise your web experience. For more information see our Privacy Policy
The financial instruments we offer, especially CFDs, can be highly risky. Please consider if you understand the risks and can afford the loss of capital.XTB is regulated by the SCA
The financial instruments we offer, especially CFDs, can be highly risky. Please consider if you understand the risks and can afford the loss of capital.XTB is regulated by the SCA
The financial instruments we offer are risky. XTB is regulated by the DFSA.
By clicking “Accept All”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts.
This group contains cookies that are necessary for our websites to work. They take part in functionalities like language preferences, traffic distribution or keeping user session. They cannot be disabled.
| Cookie name
|
Description
|
|---|---|
| __cf_bm | Expiration date 20 February 2025 |
| __cf_bm | Expiration date 20 February 2025 |
| __cf_bm | Expiration date 20 February 2025 |
| __cf_bm | Expiration date 20 February 2025 |
| _cfuvid | |
| __hssc | Expiration date 20 February 2025 |
| __cf_bm | Expiration date 20 February 2025 |
| _cfuvid | |
| SERVERID | |
| xtbCookiesSettings | Expiration date 20 February 2026 |
| test_cookie | Expiration date 20 February 2025 |
| xtbLanguageSettings | Expiration date 20 February 2026 |
| userBranchSymbol | Expiration date 21 February 2025 |
| countryIsoCode | |
| userPreviousBranchSymbol | Expiration date 20 February 2026 |
| adobe_unique_id | Expiration date 20 February 2026 |
| __cf_bm | Expiration date 20 February 2025 |
| __cf_bm | Expiration date 20 February 2025 |
| __cf_bm | Expiration date 20 February 2025 |
| _cfuvid | |
| __cf_bm | Expiration date 20 February 2025 |
| __hssc | Expiration date 20 February 2025 |
| __cf_bm | Expiration date 20 February 2025 |
| _cfuvid | |
| intercom-id-iojaybix | Expiration date 17 November 2025 |
| intercom-session-iojaybix | Expiration date 27 February 2025 |
| intercom-device-id-iojaybix | Expiration date 17 November 2025 |
| SERVERID | |
| xtbCookiesSettings | Expiration date 20 February 2026 |
| xtbLanguageSettings | Expiration date 20 February 2026 |
| adobe_unique_id | Expiration date 20 February 2026 |
| userBranchSymbol | Expiration date 21 February 2025 |
| countryIsoCode | |
| __cf_bm | Expiration date 20 February 2025 |
| test_cookie | Expiration date 20 February 2025 |
| userPreviousBranchSymbol | Expiration date 20 February 2026 |
| __cf_bm | Expiration date 20 February 2025 |
| __cf_bm | Expiration date 20 February 2025 |
| __cf_bm | Expiration date 20 February 2025 |
| _cfuvid | |
| __hssc | Expiration date 20 February 2025 |
| __cf_bm | Expiration date 20 February 2025 |
| _cfuvid | |
| intercom-id-iojaybix | Expiration date 17 November 2025 |
| intercom-session-iojaybix | Expiration date 27 February 2025 |
| intercom-device-id-iojaybix | Expiration date 17 November 2025 |
We use tools that let us analyze the usage of our page. Such data lets us improve the user experience of our web service.
| Cookie name
|
Description
|
|---|---|
| _gcl_au | Expiration date 21 May 2025 |
| _ga | Expiration date 20 February 2027 |
| _ga_CBPL72L2EC | Expiration date 20 February 2027 |
| _ga_TC79BEJ20L | Expiration date 20 February 2027 |
| __hstc | Expiration date 19 August 2025 |
| __hssrc | |
| _vwo_uuid_v2 | Expiration date 21 February 2026 |
| _gcl_au | Expiration date 21 May 2025 |
| _ga | Expiration date 20 February 2027 |
| _ga_CBPL72L2EC | Expiration date 20 February 2027 |
| __hstc | Expiration date 19 August 2025 |
| __hssrc | |
| _ga_TC79BEJ20L | Expiration date 20 February 2027 |
| _vwo_uuid_v2 | Expiration date 21 February 2026 |
| _gcl_au | Expiration date 21 May 2025 |
| _ga | Expiration date 20 February 2027 |
| _ga_CBPL72L2EC | Expiration date 20 February 2027 |
| __hstc | Expiration date 19 August 2025 |
| __hssrc | |
| _ga_TC79BEJ20L | Expiration date 20 February 2027 |
This group of cookies is used to show you ads of topics that you are interested in. It also lets us monitor our marketing activities, it helps to measure the performance of our ads.
| Cookie name
|
Description
|
|---|---|
| hubspotutk | Expiration date 19 August 2025 |
| _ttp | Expiration date 21 May 2025 |
| _rdt_uuid | Expiration date 21 May 2025 |
| _omappvp | Expiration date 2 February 2036 |
| _omappvs | Expiration date 20 February 2025 |
| _fbp | Expiration date 21 May 2025 |
| _tt_enable_cookie | Expiration date 21 May 2025 |
| _ttp | Expiration date 23 March 2026 |
| hubspotutk | Expiration date 19 August 2025 |
| _ttp | Expiration date 21 May 2025 |
| _rdt_uuid | Expiration date 21 May 2025 |
| _omappvp | Expiration date 2 February 2036 |
| _omappvs | Expiration date 20 February 2025 |
| _fbp | Expiration date 21 May 2025 |
| _tt_enable_cookie | Expiration date 21 May 2025 |
| hubspotutk | Expiration date 19 August 2025 |
| _ttp | Expiration date 23 March 2026 |
Cookies from this group store your preferences you gave while using the site, so that they will already be here when you visit the page after some time.
| Cookie name
|
Description
|
|---|
This page uses cookies. Cookies are files stored in your browser and are used by most websites to help personalise your web experience. For more information see our Privacy Policy You can manage cookies by clicking "Settings". If you agree to our use of cookies, click "Accept all".
The selected country of residence is not operated. Please choose a different country.
Changing the language affects the change of regulator
