Missing SMS with the code

Written by Anna Niedobova

Updated: 2026-10-28 09:30:47

If you haven’t received an SMS with the verification code, the reason may be:

Delays on the side of your mobile network operator: the network may be experiencing temporary congestion.
Temporary issues with message delivery.
Roaming / being abroad, which may affect SMS delivery times.
The SMS is blocked by your phone.

📌 In such cases, we recommend:

Waiting 2–3 minutes: the message may arrive with a slight delay.
Requesting the code again, if this option is available.
Checking your phone settings: make sure you don't have active spam filters and that short code or commercial SMS numbers aren't blocked.

If the issue persists, please ask for a transfer to customer support on chat.

If you still need help with your question,

The financial instruments we offer, especially CFDs, can be highly risky. Please consider if you understand the risks and can afford the loss of capital. XTB is regulated by the CMA

The financial instruments we offer are risky. XTB is regulated by the CMA.

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Missing SMS with the code

If you haven’t received an SMS with the verification code, the reason may be:

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