How to submit Logs from the XTB Platform (Web and Mobile App)

Sending logs for Claims

Written by Anna Niedobova

Updated: 2025-10-27 14:05:06

Web Platform

To submit logs from the web version of the platform, click the “Support & Help” button in the left-hand menu, then select the option “Something went wrong”.

When submitting logs, please select files from the day the issue occurred and provide detailed information in the error description field.

🚩If the logs relate to a complaint, please make sure to include that information in the “error description” field.

Mobile App

To submit logs from the XTB mobile app, tap the profile icon in the top left corner, go to “Settings”, and select “Report a technical issue”.

In the comment field, please provide detailed information about the reported issue or indicate that the logs relate to a submitted complaint. At the bottom of the screen, confirm the submission.

If you still need help with your question,

Join over 1 700 000 XTB Group Clients from around the world.

Start trading Get the app Get the app

This group contains cookies that are necessary for our websites to work. They take part in functionalities like language preferences, traffic distribution or keeping user session. They cannot be disabled.

Cookie name	Description
SERVERID
userBranchSymbol	Expiration date 1 day
adobe_unique_id	Expiration date 364 days
__hssc	Expiration date 1 hour
SESSID	Expiration date 1 day
__cf_bm	Expiration date 1 hour
intercom-id-iojaybix	Expiration date 270 days
intercom-session-iojaybix	Expiration date 6 days
xtbCookiesSettings	Expiration date 364 days
TS5b68a4e1027
xtbLanguageSettings	Expiration date 364 days
userPreviousBranchSymbol	Expiration date 364 days
intercom-device-id-iojaybix	Expiration date 270 days
test_cookie	Expiration date 1 hour
_cfuvid
OClmoOot	Expiration date 18262 days

We use tools that let us analyze the usage of our page. Such data lets us improve the user experience of our web service.

Cookie name	Description
__hstc	Expiration date 179 days
__hssrc
_vwo_uuid_v2	Expiration date 365 days
_ga	Expiration date 729 days
_ga_CBPL72L2EC	Expiration date 729 days
_ga_TC79BEJ20L	Expiration date 729 days
countryIsoCode
_vwo_uuid	Expiration date 365 days
_vwo_ds	Expiration date 29 days
_vwo_sn	Expiration date 1 hour
_vis_opt_s	Expiration date 99 days
_vis_opt_test_cookie
_gcl_au	Expiration date 89 days
AnalyticsSyncHistory	Expiration date 29 days
_gid	Expiration date 1 day

This group of cookies is used to show you ads of topics that you are interested in. It also lets us monitor our marketing activities, it helps to measure the performance of our ads.

Cookie name	Description
hubspotutk	Expiration date 179 days
_uetsid	Expiration date 1 day
_uetvid	Expiration date 389 days
_ttp	Expiration date 389 days
MUID	Expiration date 389 days
_tt_enable_cookie	Expiration date 389 days
li_sugr	Expiration date 89 days
_fbp	Expiration date 89 days
muc_ads	Expiration date 729 days
guest_id_marketing	Expiration date 729 days
guest_id_ads	Expiration date 729 days
guest_id	Expiration date 729 days
_omappvp	Expiration date 3998 days
_omappvs	Expiration date 1 hour
IDE	Expiration date 389 days
MSPTC	Expiration date 389 days
_rdt_uuid	Expiration date 89 days

Cookies from this group store your preferences you gave while using the site, so that they will already be here when you visit the page after some time.

Cookie name	Description
bcookie	Expiration date 364 days
lidc	Expiration date 1 day
UserMatchHistory	Expiration date 29 days
bscookie	Expiration date 364 days
li_gc	Expiration date 179 days
personalization_id	Expiration date 729 days

How can we help you?

How to submit Logs from the XTB Platform (Web and Mobile App)

Related articles

Profit on position

Do you offer API?

xStation 5 - Price alerts

Join over 1 700 000 XTB Group Clients from around the world.