If you encounter any issues with the platform, you can report them directly through the app or the website. When you submit a report, the system automatically attaches technical logs, which help our team diagnose and resolve the problem much faster.

How to report a technical issue from the web platform?

1. Click the "Help center" button located in the left-hand menu of the web platform.

2. Select the option "Send error report".

3. In the comment field, please provide detailed information about the reported issue and submit the form.

​​How to report a technical issue from the mobile app?

1. Tap the profile icon in the top left corner of the screen.

2. Go to the "Help center" section and select "Report a technical issue".

3. In the comment field, describe the issue in detail.

4. Confirm the submission at the bottom of the screen.

​​How to report a technical issue from the login screen (without logging in)?

If the error prevents you from logging into the app, you can send a report directly from the start screen:

1. Tap the "Help" button in the top right corner of the login screen.

2. Select the option "Report a technical issue".