Help center

Please be advised that our platform may undergo scheduled technical maintenance on Friday nights, between 22:00 and 04:00 (Saturday). This six-hour window is reserved for essential service works. In accordance with the Instrument Specification Table, no financial instruments are available for trading during this time.

Maintenance does not occur every Friday. However, whenever a break is scheduled, we notify our clients in advance via the News section on our website and through direct in-app notifications.

🚩 IMPORTANT: Technical Maintenance (May 16-17, 2026)

Please be informed that this weekend, maintenance work will exceptionally take place on Saturday night into Sunday (16.05 – 17.05), between 23:00 and 02:00 CEST.

What does this mean for you?

Errors during data updates: If you encounter a error while trying to change your personal details (such as address, phone number, name, or surname), it is due to the ongoing technical maintenance.
Limited access: The Client Office and registration forms will be temporarily unavailable.
Uninterrupted services: This maintenance does not affect the trading application or card payments – these features remain fully available.

Cookie name	Description
SERVERID
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SESSID	Expiration date 1 day
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intercom-session-iojaybix	Expiration date 6 days
xtbCookiesSettings	Expiration date 364 days
TS5b68a4e1027
xtbLanguageSettings	Expiration date 364 days
userPreviousBranchSymbol	Expiration date 364 days
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OClmoOot	Expiration date 18262 days

Cookie name	Description
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__hssrc
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countryIsoCode
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_vis_opt_test_cookie
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AnalyticsSyncHistory	Expiration date 29 days
_gid	Expiration date 1 day

Cookie name	Description
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_ttp	Expiration date 389 days
MUID	Expiration date 389 days
_tt_enable_cookie	Expiration date 389 days
li_sugr	Expiration date 89 days
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muc_ads	Expiration date 729 days
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guest_id_ads	Expiration date 729 days
guest_id	Expiration date 729 days
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_omappvs	Expiration date 1 hour
IDE	Expiration date 389 days
MSPTC	Expiration date 389 days
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Cookie name	Description
bcookie	Expiration date 364 days
lidc	Expiration date 1 day
UserMatchHistory	Expiration date 29 days
bscookie	Expiration date 364 days
li_gc	Expiration date 179 days
personalization_id	Expiration date 729 days

How can we help you?

Technical maintenance

How can we help you?

Technical maintenance

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