Company News

Dear Customers,
 

At XTB, every day we care about the quality of our services. That’s why in the current situation we want to assure you that we have taken appropriate actions to ensure business continuity to help us provide you with the highest quality of service as well as ensuring the safety of our employees.

We have developed a number of security procedures that take into account possible scenarios and we are prepared to maintain business continuity regardless of the course of the current situation. We ensure that the continuity of transactions and the operation of our systems are not in danger.

The employees of any department responsible for sales and customer service are still at your disposal, like always. We make every effort to ensure that all queries are processed as quickly as possible. We would like to assure you that each of your requests will be reviewed and answered. Due to the increased number of queries, resulting directly from the increased market volatility caused by the coronavirus epidemic, we would like to inform you about possible longer waiting times for responses to your queries.

At the same time, in order to ensure the fastest possible handling of your queries during the day, we decided to make a temporary change to our teams’ schedules to better fit your needs. Our telephone support will be at your disposal from 9:00 to 18:00.

We encourage you to contact us by email for more complex matters and via chat for daily problems.

We apologize for any inconvenience and thank you for your understanding.

Dear Client,

Today, at the end of trading day AUS200, OIL.WTI, RUS50, underlying instruments will change their delivery dates. Current difference between prices of futures with consecutive delivery terms is:

- AUS200,  approx. -9 index points

- OIL.WTI, approx. 0.30 USD

- RUS50,  approx. -19.8 index points

It means that if nothing occurs between today's closing and tomorrow`s  opening, open price for OIL.WTI, should be higher, and lower for remaining mentioned instruments by given values.

Change of position value connected with base change will be corrected by swap points equal to base value. Clients with limit and stop orders close to current price are kindly requested to adjust their position to changes in base value. Otherwise stop and limit orders will be executed according to standard procedure.

In order to check the dates when rollovers will apply you can visit our rollover table.

Should you have any questions do not hesitate to contact us.

The XTB Team

Dear clients

Please be advised given the extraordinary situation and uncertainty related to possible impact of covid19 virus on the markets short selling for particular Stock CFDs may become restricted and short positions may be recalled (GTC 6.35-6.37). We hereby inform for Stock CFDs XTB replicates clients orders (as specified in GTC 2.8), thus possibility of opening and maintaining short positions by clients is directly related to possibility of executing and maintaining hedge positions by XTB on the regulated market.

All instruments based on equity indices futures, single shares and ETFs may be subject to trading halts in case exchange-specific circuit breakers are triggered. More information on circuit breakers may be obtained on exchanges websites.


Best Regards,
XTB

Dear Client,

Due to increased volatility at the markets, trading on US30, US100, US500 and US2000 may be temporary halted on the underlying exchanges due to exceeding of limits. Trading will be resumed as soon as possible.
 

In order to check the dates when rollovers will apply you can visit our rollover table.

Should you have any questions do not hesitate to contact us.

The XTB Team

Dear Client,

Due to increased volatility at the markets, trading on US30, US100, US500 and US2000 may be temporary halted on the underlying exchanges due to exceeding of limits. Trading will be resumed as soon as possible.

In order to check the dates when rollovers will apply you can visit our rollover table.

Should you have any questions do not hesitate to contact us.

The XTB Team

Dear Client,

Due to increased volatility at the markets, trading on US30, US100, US500 and US2000 may be temporary halted on the underlying exchanges due to exceeding of limits. Trading will be resumed as soon as possible.
 

In order to check the dates when rollovers will apply you can visit our rollover table.

Should you have any questions do not hesitate to contact us.

The XTB Team