Why Am I Seeing a “Your password for agreement” Screen During Account Activation?
If you see a Document Password prompt while setting up your account, don't worry—your account setup is progressing smoothly! This message simply means our team is currently verifying your application.
Here is everything you need to know about what this password is for and what happens next.
Why is My Account Still Pending Activation?
If you are stuck on this step or waiting for full access, it typically means one of two things:
Account Under Review: Our specialised team is currently reviewing your application details.
Additional Information Needed: We may need a bit more documentation from you to satisfy standard verification checks.
What Should I Do Next?
Check Your Email: Keep an eye on your inbox (and spam folder). If we need any additional documents or details, we will email you with clear instructions.
Reply with Required Info: If you receive a request from us, simply send the requested details to ukservice@xtb.co.uk.
What is the Document Password?
The Document Password is a security measure used to protect all personal documents automatically generated for your account (such as your account agreement and official statements).
Need to view it later?
You can check your document password anytime in the app once your account is fully activated as a live account:
Profile Menu → Security → Documents Password
Once our team finishes reviewing your details, your account will be fully activated, and you'll receive a confirmation email. If you're unsure of what to do next or haven't received any emails from us, please ask to be connected to a live agent through our support chat, and we’ll be happy to assist you!
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