If you encounter any issues with the platform, you can report them directly through the app or the website. When you submit a report, the system automatically attaches technical logs, which help our team diagnose and resolve the problem much faster.

How to report a technical issue from the web platform?

1. Click the "Help center" button located in the left-hand menu of the web platform.

2. Select the option "Send error report".

3. In the comment field, please provide detailed information about the reported issue and submit the form.

How to report a technical issue from the mobile app?

1. Tap the profile icon in the top left corner of the screen.

2. Go to the "Help center" section and select "Report a technical issue".

3. In the comment field, describe the issue in detail.

4. Confirm the submission at the bottom of the screen.

​How to report a technical issue from the login screen (without logging in)?

If the error prevents you from logging into the app, you can send a report directly from the start screen:

1. Tap the "Help" button in the top right corner of the login screen.

2. Select the option "Report a technical issue".