Company News

Thursday - March 19, 2020
10:06 AM

Trading halted on AUT20

Dear Client,

Due to increased volatility at the markets, trading on AUT20 was temporary halted on the underlying exchange. Trading will be resumed as soon as possible.

Kind Regards,
XTB

Wednesday - March 18, 2020
10:57 PM

Rollover on MEXComp, MEXComp+, MEXComp., MEXComp.., US.100, US.100+, US.100., US.100.., US.30, US.30+, US.30., US.30.., US.500, US.500+, US.500., US.500.., US100, US2000, US2000+, US2000., US2000.., US30, US500, USFANG, USFANG+, USFANG..

Today, there is a change of delivery date for MEXComp, MEXComp+, MEXComp., MEXComp.., US.100, US.100+, US.100., US.100.., US.30, US.30+, US.30., US.30.., US.500, US.500+, US.500., US.500.., US100, US2000, US2000+, US2000., US2000.., US30, US500, USFANG, USFANG+, USFANG.. instruments. Clients who have open positions will be credited or debited with proper swap points amounts.

These are:

 - USFANG+, USFANG.., USFANG 0 swap points for long position; 0 swap points for short position

 - US.100.., US.100, US100, US.100+, US.100. 1850 swap points for long position; -1850 swap points for short position

 - US2000+, US2000, US2000., US2000.. 61 swap points for long position; -61 swap points for short position

 - US.500+, US500, US.500, US.500.., US.500. 123 swap points for long position; -123 swap points for short position

 - US.30., US.30.., US.30, US30, US.30+ 101 swap points for long position; -101 swap points for short position

 - MEXComp.., MEXComp., MEXComp, MEXComp+ -166 swap points for long position; 166 swap points for short position

XTB

2:15 PM

Rollover on MEXComp, MEXComp+, MEXComp., MEXComp.., US.100, US.100+, US.100., US.100.., US.30, US.30+, US.30., US.30.., US.500, US.500+, US.500., US.500.., US100, US2000, US2000+, US2000., US2000.., US30, US500, USFANG, USFANG+, USFANG..

Today, at the end of trading day MEXComp, MEXComp+, MEXComp., MEXComp.., US.100, US.100+, US.100., US.100.., US.30, US.30+, US.30., US.30.., US.500, US.500+, US.500., US.500.., US100, US2000, US2000+, US2000., US2000.., US30, US500, USFANG, USFANG+ and USFANG.. underlying instruments will change their delivery dates. Current difference between prices of futures with consecutive delivery terms is:

- US.100.., US.100, US100, US.100+, US.100. approx. -12.75 index points

- USFANG+, USFANG.., USFANG approx. 6.0 index points

- US.500+, US500, US.500, US.500.., US.500. approx. -11.0 index points

- MEXComp.., MEXComp., MEXComp, MEXComp+ approx. 75 index points

- US2000+, US2000, US2000., US2000.. approx. -7.0 index points

- US.30., US.30.., US.30, US30, US.30+ approx. -100 index points

It means that if nothing occurs between today's closing and tomorrow’s opening, open price for MEXComp, MEXComp+, MEXComp., MEXComp.., USFANG, USFANG+, USFANG.. should be higher, and lower for remaining mentioned instruments by given values.

Change of position value connected with base change will be corrected by swap points equal to base value. Clients with limit and stop orders close to current price are kindly requested to adjust their position to changes in base value. Otherwise stop and limit orders will be executed according to standard procedur

5:38 AM

Trading halted on US30, US100, US500, and US2000

Due to increased volatility at the markets, trading on US30, US100, US500 and US2000 may be temporary halted on the underlying exchanges due to exceeding of limits. Trading will be resumed as soon as possible.

Tuesday - March 17, 2020
10:50 PM

Rollover on AUS200, AUS200+, AUS200., AUS200.., OIL.WTI, OIL.WTI+, OIL.WTI., OIL.WTI.., RUS50, RUS50+, RUS50., RUS50..

Today, there is a change of delivery date for AUS200, AUS200+, AUS200., AUS200.., OIL.WTI, OIL.WTI+, OIL.WTI., OIL.WTI.., RUS50, RUS50+, RUS50., RUS50.. instruments. Clients who have open positions will be credited or debited with proper swap points amounts.

These are:

 - OIL.WTI, OIL.WTI., OIL.WTI.., OIL.WTI+ -40 swap points for long position; 40 swap points for short position

 - RUS50, RUS50+, RUS50., RUS50.. 236 swap points for long position; -236 swap points for short position

 - AUS200., AUS200+, AUS200.., AUS200 -6 swap points for long position; 6 swap points for short position

XTB

1:24 PM

Important information: Working hours of the XTB customer service department

Dear Customers,
 

At XTB, every day we care about the quality of our services. That’s why in the current situation we want to assure you that we have taken appropriate actions to ensure business continuity to help us provide you with the highest quality of service as well as ensuring the safety of our employees.

We have developed a number of security procedures that take into account possible scenarios and we are prepared to maintain business continuity regardless of the course of the current situation. We ensure that the continuity of transactions and the operation of our systems are not in danger.

The employees of any department responsible for sales and customer service are still at your disposal, like always. We make every effort to ensure that all queries are processed as quickly as possible. We would like to assure you that each of your requests will be reviewed and answered. Due to the increased number of queries, resulting directly from the increased market volatility caused by the coronavirus epidemic, we would like to inform you about possible longer waiting times for responses to your queries.

At the same time, in order to ensure the fastest possible handling of your queries during the day, we decided to make a temporary change to our teams’ schedules to better fit your needs. Our telephone support will be at your disposal from 9:00 to 18:00.

We encourage you to contact us by email for more complex matters and via chat for daily problems.

We apologize for any inconvenience and thank you for your understanding.

nomorenewstoshow

Trading CFDs on a leveraged basis involves a significant amount of risk. They may not be suitable for everyone, so please ensure you fully understand all of the risks.

Forex and CFDs are leveraged products and can result in losses that exceed your deposits. Please ensure you fully understand all of the risks.

Losses can exceed deposits

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