Help center

If you encounter any issues with the platform, you can report them directly through the app or the website. When you submit a report, the system automatically attaches technical logs, which help our team diagnose and resolve the problem much faster.

How to send diagnostic data from the web platform?

Click the "Help center" button located in the left-hand menu of the web platform.
Select the option "Send error report".
In the comment field, please provide detailed information about the reported issue and submit the form.

How to send diagnostic data from the mobile app?

Tap the profile icon in the top left corner of the screen.
Go to the "Help center" section and select "Send diagnostic data".
In the comment field, describe the issue in detail.
Confirm the submission at the bottom of the screen.

How to send diagnostic data from the login screen (without logging in)?

If the error prevents you from logging into the app, you can send a report directly from the start screen:

Tap the "Help" button in the top right corner of the login screen.
Select the option "Send diagnostic data".

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xtbLanguageSettings	Expiration date 364 days
TS5b68a4e1027
countryIsoCode
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intercom-device-id-iojaybix	Expiration date 270 days
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Cookie name	Description
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YSC
VISITOR_INFO1_LIVE	Expiration date 179 days
li_sugr	Expiration date 89 days
guest_id_marketing	Expiration date 729 days
guest_id_ads	Expiration date 729 days
guest_id	Expiration date 729 days
MSPTC	Expiration date 389 days
IDE	Expiration date 389 days
VISITOR_PRIVACY_METADATA	Expiration date 179 days

Cookie name	Description
personalization_id	Expiration date 729 days
UserMatchHistory	Expiration date 29 days
bcookie	Expiration date 364 days
lidc	Expiration date 1 day
lang
bscookie	Expiration date 364 days
li_gc	Expiration date 179 days

How to send diagnostic data?

How to send diagnostic data from the web platform?

How to send diagnostic data from the mobile app?

​How to send diagnostic data from the login screen (without logging in)?

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How to send diagnostic data from the login screen (without logging in)?