How to close only one trading account (keeping the agreement active)?
If you want to close only one of your investment accounts (e.g., an account in a specific currency) while keeping your agreement active, ask on the chat to be redirected to Customer Support or contact us via email at ukservice@xtb.co.uk
How to terminate the agreement?
If you want to terminate your agreement with XTB, you can submit a request via the mobile app or the web platform.
Mobile App: Click the Profile icon -> Settings -> Leave XTB.
Web Platform: Go to My Profile -> Leave XTB.
🚩 Before submitting the request, make sure that you do not have any open positions or that there are no remaining funds in your trading accounts.
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If you have any difficulties sending the request to terminate the agreement via the mobile application or web platform, you can also send your request in writing to ukservice@xtb.co.uk
It is enough to clearly indicate that you want to terminate the agreement. Please also remember that your request must be sent from the registered email address.
🚩 Please keep in mind that you will not be charged anything for keeping your account open for 12 months after your last trade.
🚩 We do not charge any fees for terminating the agreement.
If you still need help with your question,