Where can I find the password to decrypt the documents?

Password for encrypted documents

Written by Yen Bui

Updated: 2026-09-23 14:04:29

The password needed to decrypt documents sent via email can be found in the mobile application or on the web platform:

Mobile app: Click the profile icon in the upper left corner, then go to Security -> Document Password.
Web Platform: Go to the My Profile tab (located at the bottom of the left-hand panel), then select Document Password .

🚩The password for documents cannot be changed.

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Where can I find the password to decrypt the documents?

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