I cannot login to my account.

Login to demo, real accounts

Written by Jerry Ho

Updated: 2022-04-29 05:34:01

If you have a problem with accessing your account, we suggest the following steps before contacting our support teams:😊

  • Make sure you are using the correct email/ID

  • Try to reset your password - you can do this by clicking 'Forget password?' on xStation or Client Office login page. After the reset, all passwords to all your trading accounts, including MT4, will be replaced with the new one.

  • Check your internet connection is stable

  • Check you can access your account on either our desktop or mobile app version

🚩As for Demo account, be aware that after 30 days you will not be able to login in to it, as it automatically expires. You can always open a new demo, we do not restrict no of demos🚀.

🚩For MT4, remember to choose the right server. The information which MT4 server to choose is provided in account registration email. For MT4 mobile app to find us you have to look for XTB.

If you still cannot login please contact us. We are always happy to help😊

If you still need help with your question,

Forex and CFDs are leveraged products and can result in losses that exceed your deposits. Please ensure you fully understand all of the risks.

Losses can exceed deposits