Help center

If your ID card has expired, please make sure to update it in your XTB profile as soon as possible.

An up-to-date identity document is essential for the proper functioning of your investment account. Failure to update it may result in limited access to certain features, such as the ability to withdraw funds.

Requirements for submitting an ID document

To ensure a smooth verification process, please send a clear photo or scan of your ID . The document should be:

fully visible,
legible, without reflections and light reflections,
with visible and legible data , including a photo and expiry dates.

You can take a photo of the document with your phone's camera - the most important thing is that the quality allows for unambiguous verification of the document.

If watermarks are placed on the photo (e.g. to protect the document), they should be added in a way that does not cover any data and does not overlap the photo of the document holder.

MRZ (Machine Readable Zone)

In the case of documents with a Machine Readable Zone (MRZ) - a special area with standardized data read automatically by systems - it is necessary to:

the MRZ zone was legible, complete and undamaged ,
the photo covered the entire MRZ area ,
there were no blurs, reflections or obscurations,
the data was readable by verification systems

To update your document in the mobile app, tap the profile icon in the top left corner, go to the Personal Details tab, and select the Edit identification document option. Then, choose the type of document and upload a photo or scan of the selected ID.

Cookie name	Description
SERVERID
userBranchSymbol	Expiration date 1 day
test_cookie	Expiration date 1 hour
adobe_unique_id	Expiration date 364 days
__hssc	Expiration date 1 hour
SESSID	Expiration date 1 day
__cf_bm	Expiration date 1 hour
intercom-id-iojaybix	Expiration date 270 days
intercom-session-iojaybix	Expiration date 6 days
xtbCookiesSettings	Expiration date 364 days
TS5b68a4e1027
countryIsoCode
xtbLanguageSettings	Expiration date 364 days
userPreviousBranchSymbol	Expiration date 364 days
intercom-device-id-iojaybix	Expiration date 270 days
__cfruid
_cfuvid

Cookie name	Description
_gid	Expiration date 1 day
_gat_UA-98728395-1	Expiration date 1 hour
_gat_UA-121192761-1	Expiration date 1 hour
_gcl_au	Expiration date 89 days
_ga_CBPL72L2EC	Expiration date 729 days
_ga	Expiration date 729 days
__hstc	Expiration date 179 days
__hssrc
_vwo_uuid_v2	Expiration date 365 days
_ga_TC79BEJ20L	Expiration date 729 days
_vwo_uuid	Expiration date 365 days
_vwo_ds	Expiration date 29 days
_vwo_sn	Expiration date 1 hour
_vis_opt_s	Expiration date 99 days
_vis_opt_test_cookie
af_id	Expiration date 394 days
afUserId	Expiration date 730 days
AF_SYNC	Expiration date 6 days
AnalyticsSyncHistory	Expiration date 29 days

Cookie name	Description
MUID	Expiration date 389 days
_omappvp	Expiration date 3998 days
_omappvs	Expiration date 1 hour
_uetsid	Expiration date 1 day
_uetvid	Expiration date 389 days
_fbp	Expiration date 89 days
fr	Expiration date 89 days
_ttp	Expiration date 89 days
_tt_enable_cookie	Expiration date 89 days
hubspotutk	Expiration date 179 days
IDE	Expiration date 389 days
YSC
VISITOR_INFO1_LIVE	Expiration date 179 days
li_sugr	Expiration date 89 days
guest_id_marketing	Expiration date 729 days
guest_id_ads	Expiration date 729 days
guest_id	Expiration date 729 days
muc_ads	Expiration date 729 days
VISITOR_PRIVACY_METADATA	Expiration date 179 days
MSPTC	Expiration date 389 days

Cookie name	Description
bcookie	Expiration date 364 days
lidc	Expiration date 1 day
UserMatchHistory	Expiration date 29 days
bscookie	Expiration date 364 days
li_gc	Expiration date 179 days
personalization_id	Expiration date 729 days

How can we help you?

Updating your ID card after the expiration date

How can we help you?

Updating your ID card after the expiration date

Related articles

Which Documents Can Be Used to Verify an Account?

Refusal to Conclude an Agreement or Open an Investment Account

Where can I find the password to decrypt the documents?